Twilio SMS Service Setup

Integration: In order to configure the account or accounts, go to the easySales platform at Integrations -> SMS Services and click the Connect button. A pop-up with several options will open.

Go to Twilio platform like in the image:

At the bottom you will find the image below:

Here you can find the account SID and token.

To get the messaging service ID, access the fields in the image, then follow all the steps.

Then, in order to configure the predefined SMS messages, you have to go to the platform at the Customers & Actions section - click Templates.

On the right click Create sms template

Fill the template by pressing the desired options, then save the information on the create button.

For instance: Hello${customer.name} The AWB ${order.awb_id} was issued today for order ${order.id} placed on ${website.name} worth ${order.total_value}. You can follow the route of the package by entering the AWB number ${order.awb_id} here https://tracking.dpd.ro/?shipmentNumber=&language=ro Thank you!

After you save the template you need to add the notifications. 

Go to Customers & Actions section - click notifications and choose from AWB Created, Order Created, Invoice Created or Order Canceled.

The template is selected from the list of templates generated in the previous step.

Individual order notification

You can edit the order and send a different message from the predefined templates by pressing Notify user button in the order.

Remember: 

No special characters will be used in the text body of the sms sent to the clients (emoticons, @) or diacritics, because they will automatically encode the message in the international (GSM) format of 70 characters.

The reason is the correct display on the mobile phone display. This way you will pay instead of the price of a text message of 160 characters, the price of two text messages.

When you send an SMS message longer than 160 characters, the message will be split. For example, a 161-character message will be sent as two messages, one with 153 characters and the second with 8 characters.

Please note that each message is charged separately.

At SMS History section you can view the messages sent according to the settings made.